288sb Privacy Policy

1 Introduction and Applicability

288sb is a trusted online casino and betting platform designed for Bangladeshi users. When using our services, you provide us with certain personal information. This Privacy Policy explains how we handle that information.

This Policy applies to the following:

• The 288sb website and all related services
• Account registration and login processes
• Deposit and withdrawal transactions
• Customer support chat and email communication
• Promotional offers and bonus programs

If you are under 21 years of age, you may not use this platform. We do not collect personal information from minors.

2 What Types of Information We Collect

288sb collects two types of information — information provided directly by you, and information collected automatically while you use the platform.

2.1 Directly Provided Information

• Full name and date of birth
• Email address and mobile number
• Current address and nationality
• National ID card or passport details for identity verification (KYC)
• Financial transaction details — partial bKash, Nagad, Rocket, Upay or bank account numbers
• Messages and attachments you submit to customer support

2.2 Automatically Collected Information

• IP address and Device ID
• Browser type and operating system information
• Date and time of website access
• Pages visited and click data (via cookies and log files)
• Transaction history and betting patterns
• General location information (not precise GPS)

3 Purpose of Using Your Information

288sb uses your information only for legitimate and necessary purposes. No information is sold to third parties without your consent.

• Account Management: To ensure registration, login, password recovery, and security verification.
• KYC Verification: To confirm your age and identity and to prevent fraud and money laundering.
• Financial Transactions: To process deposits (minimum ৳300) and withdrawals (minimum ৳800) and to maintain transaction records.
• Customer Service: To resolve your complaints or inquiries and to provide 24/7 live chat support.
• Security Assurance: To prevent suspicious logins, fraudulent activity, and account hacking.
• Promotional Communication: To inform you about bonus offers, event updates, and special promotions — but only with your consent.
• Responsible Gaming: To analyse your betting patterns in order to identify potentially problematic gambling behaviour and offer support.
• Legal Obligations: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

288sb does not sell, rent, or exchange your personal information to third parties. However, in certain situations we may share limited information:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and security verification firms — these third parties receive only the minimum information necessary to perform specific tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from a government authority, or the requirements of applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or any other illegal activity.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity, but the terms of this Policy will continue to apply.

5 Data Protection and Security

We apply industry-standard technical and administrative measures to protect your personal information.

• SSL Encryption: All data transmitted on the website is encrypted using SSL (Secure Sockets Layer) technology, which keeps information safe from interception.
• Password Hashing: Your password is never stored in plain text — it is kept using an advanced cryptographic hashing method.
• Access Control: Only authorised staff can access your information, and they are given limited access based on their specific needs.
• Data Backup: Data is backed up regularly and stored on secure servers.
• Security Audits: Our systems undergo regular security testing and assessment.

However, no digital system is 100% secure. To keep your account safe, use a strong password and do not share it with anyone.

6 Cookies and Tracking Technologies

The 288sb website uses cookies and similar tracking technologies.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions and storing security tokens. They cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences — such as language settings and display preferences — to make your next visit easier.

6.3 Analytics Cookies

Used to understand website performance and user behaviour, helping us improve our services. These cookies can be turned off.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some services to not function properly.

7 Data Retention Period

How long your personal information is retained depends on the type of information and legal requirements.

• Account Information: Retained while the account is active and for a specified period after closure as required by applicable law.
• Financial Transaction Records: A minimum retention period of five years is mandatory under Anti-Money Laundering (AML) regulations.
• KYC Documents: Kept for a specified period after account closure to meet legal requirements.
• Customer Service Conversations: Generally retained for up to two years.
• Log Files and Security Data: Generally retained for six months to one year.

After the retention period ends, data is securely deleted or anonymised.

8 User Rights

As a 288sb user, you have certain important rights over your own information:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Correction: You may request that inaccurate or incomplete information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, although legal obligations may mean not all information can be removed.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Data Portability: You may request a download of your information in a common format.
• Withdrawal of Consent: Where your information is being used on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us through the contact details provided below.

9 Protection of Children and Minors

288sb is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated data. Age verification is an integral part of our KYC process.

If a parent or guardian suspects their child is using our platform, please contact us immediately via 24/7 live chat or email.

10 Third-Party Links and Services

The 288sb platform integrates with payment gateways (bKash, Nagad, Rocket, Upay) and game software providers. These third parties have their own privacy policies, which can be found on their respective websites.

288sb is not responsible for the privacy practices of these third parties. We recommend that you read their policies before using those services.

11 Policy Changes and Updates

We may update this Privacy Policy from time to time — due to the addition of new services, legal changes, or improvements to our practices. For any significant changes, we will notify you:

• By displaying a notice on the website
• By sending a message to your registered email (for material changes)

Continuing to use the platform after changes are made will be considered acceptance of the updated Policy. The date of the most recent update is shown at the top of this page.

12 Contact Us

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us:

We generally respond to emails within 48 hours on business days. For urgent matters, contacting us via live chat will get you a faster response.